GENERAL TERMS OF SALE - LUNIVA

TERMS OF SALE - LUNIVA

These Terms of Sale (“Terms”) govern the purchase of products from LUNIVA via our website. By placing an order with LUNIVA, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. PRODUCTS AND SERVICES

All products and services offered on the LUNIVA website are subject to availability. We reserve the right to modify, replace, or discontinue any products or services at any time without prior notice. Product descriptions, images, and prices are provided as accurately as possible; however, we cannot guarantee that all information is completely accurate, up-to-date, or error-free.

2. ORDERS AND ACCEPTANCE

By placing an order through our website, you are making an offer to purchase the selected products under these Terms. We reserve the right to accept or decline your order at our discretion. If your order is accepted, you will receive an order confirmation via email. If we are unable to fulfill your order, we will notify you and issue a refund if applicable.

3. PRICING AND PAYMENT

All prices displayed on the website are in [currency] and are subject to change without notice. Prices do not include shipping fees, taxes, or duties, which will be calculated at checkout. Payment must be made at the time of purchase via the payment methods provided on our website.

You agree to provide current, complete, and accurate payment and billing information. If your payment is declined or fails, your order will not be processed.

4. SHIPPING AND DELIVERY

We aim to ship orders promptly and provide estimated delivery times, but shipping times may vary depending on location and unforeseen circumstances. LUNIVA is not responsible for delays caused by shipping carriers or customs processes.

Shipping fees are calculated at checkout and are the responsibility of the customer unless otherwise specified. LUNIVA is not liable for any customs duties, taxes, or additional fees imposed by your local government.

5. RETURNS AND REFUNDS

Due to the personalized nature of our products, all sales are final, and we do not accept returns or exchanges, except in the case of manufacturing defects.

If you receive a product with a manufacturing defect, you must contact us within 14 days of receiving the item. After reviewing your claim, if a defect is confirmed, we will offer a repair, replacement, or refund at our discretion.

6. CANCELLATION POLICY

Orders cannot be canceled once they are in the process of being fulfilled. If you need to cancel your order, please contact us as soon as possible. We will try to accommodate your request, but no guarantee can be made if the order has already been processed or shipped.

7. LIABILITY AND DISCLAIMER

LUNIVA is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim, including but not limited to product defects, is limited to the purchase price of the product.

8. CUSTOMER SERVICE

If you have any questions or concerns regarding your purchase or these Terms of Sale, please contact our customer service team at luniivashop@gmail.com.

9. CHANGES TO TERMS OF SALE

LUNIVA reserves the right to update or modify these Terms of Sale at any time. Any changes will be posted on our website, and continued use of the website and purchases will signify acceptance of those changes.